FlyPro's Refund Policy

Effective Date: April 23rd, 2025

At FlyPro, we're committed to providing travelers with powerful tools and personalized services that make planning easier, faster, and smarter. While all of our tooling is free to use, we do offer paid services which simply removes all kinds of limitations as a premium. Below is our policy regarding returns and refunds.

Refund Eligibility

You may be eligible for a partial or full refund on FlyPro service fees if:

A technical issue on our platform prevented the service upgrade from being delivered
You were billed incorrectly or charged more than once
Note: Refunds apply only to FlyPro premium access upgrades fees, not to service booking fees such as custom experience booking and other related charges. For those, terms and conditions of the third-party service provider apply.

Refund Process

Submit a Request: Email [email protected] with your order number, the service in question, and the reason for your request.
Review Time: Refund requests are reviewed within 5 business days.
Decision Notification: You'll receive an email confirming the refund approval or explaining why it was declined.
Processing: If approved, refunds are issued back to your original payment method within 7–10 business days.

Disputes and Chargebacks

If you initiate a chargeback with your payment provider without first contacting FlyPro support, we may suspend your account or other service offering until the issue is resolved. We encourage direct communication to ensure a fair outcome.

Questions?

We're here to help. If you're unsure whether your service qualifies for a refund, contact us at[email protected] with any questions.