FlyPro
Legal

Terms of Service

Last Updated: April 16, 2026

1. Introduction & Acceptance

Welcome to FlyPro. These Terms of Service (“Terms”) govern your access to and use of the FlyPro mobile application, the FlyPro Agent Office at ag-office.flypro.io, and the FlyPro website at flypro.io (collectively, the “Platform”).

By creating an account or using any part of the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our services.

The Platform is operated jointly by FlyPro Technologies LLC (Austin, Texas, USA) and Intelligent FlyPro Limited (RC 9486280, Nigeria) — referred to collectively as “FlyPro”, “we”, “us”, or “our”.

2. App Store End User Licence Agreement

2.1 Licence Grant

FlyPro grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the FlyPro mobile application on devices you own or control. You may not distribute, sublicense, reverse-engineer, or create derivative works of the application.

2.2 Apple App Store

If you download FlyPro from the Apple App Store, Apple is not a party to these Terms and has no obligation to provide support or maintenance. Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you. In the event of a conflict between these Terms and the Apple Standard EULA, the Apple Standard EULA governs with respect to App Store-specific matters.

2.3 Google Play Store

If you download FlyPro from Google Play, Google is not a party to these Terms and bears no warranty obligations beyond those required by applicable law. Google Play Terms of Service apply in addition to these Terms.

3. Account Registration & KYC

To access core features you must create an account and verify your identity (KYC). You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for all activity under your account. FlyPro may suspend or terminate accounts that fail verification, provide false information, or violate these Terms.

KYC documents (passport, ID, proof of address) are processed in accordance with our Privacy Policy and applicable AML/KYC regulations. We may engage third-party identity verification providers.

4. Traveller Services

4.1 Visa Eligibility & AI Recommendations

FlyPro provides AI-powered visa eligibility assessments based on publicly available immigration data. These assessments are informational only and do not constitute legal advice. Visa requirements change frequently; always verify with the official embassy or consulate before making travel decisions. FlyPro is not liable for denied visa applications or decisions made in reliance solely on our eligibility results.

4.2 AI Itinerary & AVA

Our AI assistant AVA generates personalised travel itineraries and recommendations. AVA's suggestions are based on your preferences and available data. Availability, pricing, and access to experiences may change. FlyPro does not guarantee the accuracy of third-party service information presented by AVA.

4.3 Bookings & Third-Party Partners

Flights, hotels, experiences (via Viator), transfers (via My-Transfer), accommodation (via Nuitee), event tickets (via Tickitto), eSIMs (via Airalo), and GDS content (via Amadeus) are fulfilled by our third-party partners. By completing a booking you also agree to the relevant partner's terms and conditions. FlyPro acts as a technology intermediary and is not the principal in these bookings. Cancellation and modification rights are governed by the partner's policies.

4.4 Travel History

FlyPro automatically saves trips you plan and complete on the Platform to build a digital travel portfolio. You can export or delete your travel history at any time from Settings.

4.5 Premium Plans

Certain features require a paid subscription (“PRO” plan). Subscription fees are billed in advance on a monthly or annual basis. Pricing is displayed at checkout. Downgrades and cancellations take effect at the end of the current billing period. See our Refund Policy for eligibility on subscription fee refunds.

5. Agent Office Platform

5.1 Eligibility

The Agent Office is available to licensed travel agents, tour operators, and travel businesses. By registering as an agent you represent that your business is legally operating in your jurisdiction and that you have the authority to manage client travel data.

5.2 Agent Responsibilities

  • You are responsible for obtaining consent from your clients before entering their personal data into the Agent Office.
  • You must keep your login credentials secure and not share access with unauthorised personnel.
  • You must comply with all applicable data protection laws (including GDPR, NDPA, CCPA) when handling client data through our platform.
  • Commission rates and settlement terms are defined in your agent agreement and may be updated with 30 days' written notice.

5.3 Agent Website Builder

FlyPro provides a white-label website builder. You retain ownership of content you create. You grant FlyPro a limited licence to host and display your content to provide the service. You must not use the website builder to promote illegal services or violate third-party rights.

5.4 CCRA Affiliation

Agent Office participants may access CCRA-affiliated hotel rates and benefits. Use of CCRA content is subject to CCRA's own member terms. FlyPro does not guarantee the availability of CCRA rates and is not responsible for CCRA's service changes.

6. Payments & Fees

All payments on the Platform are processed through PCI-DSS certified payment processors. By submitting payment you authorise us to charge the stated amount. Prices are displayed in USD or local equivalent where supported. FlyPro is not responsible for foreign exchange fees charged by your bank. Disputed charges should first be raised with FlyPro support; initiating a chargeback without first contacting us may result in account suspension.

7. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable regulations.
  • Submit false, misleading, or fraudulent information, including fabricated travel documents.
  • Attempt to circumvent security measures, access other users' accounts, or reverse-engineer our AI models.
  • Use automated bots or scrapers to extract data from the Platform without our written consent.
  • Resell, sublicense, or commercialise access to the Platform without written authorisation.
  • Post or transmit content that is illegal, defamatory, or infringes third-party intellectual property rights.

8. Intellectual Property

All content, trademarks, logos, AI models, software, and designs on the Platform are owned by or licensed to FlyPro. Nothing in these Terms grants you any ownership or intellectual property rights in the Platform beyond the limited use licence described herein. User-generated content (itineraries, notes, profile data) remains yours; you grant FlyPro a non-exclusive licence to host and display it to operate the service.

9. Disclaimers & Limitation of Liability

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLYPRO'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO FLYPRO IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD 100.

FLYPRO IS NOT LIABLE FOR VISA DENIALS, MISSED FLIGHTS, TRAVEL DISRUPTIONS, OR ANY LOSS ARISING FROM RELIANCE ON AI-GENERATED RECOMMENDATIONS.

10. Indemnification

You agree to indemnify and hold FlyPro, its officers, employees, and partners harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

11. Termination

We reserve the right to suspend or terminate your access at any time for breach of these Terms, fraudulent activity, or if required by law, with or without prior notice. You may delete your account at any time from Settings. Upon termination, your licence to use the Platform ceases immediately. Data retention obligations as described in the Privacy Policy continue to apply.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Nigerian users also have rights under applicable Nigerian law. Any dispute that cannot be resolved informally shall be submitted to binding arbitration in Austin, Texas, under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

EU/EEA users retain the right to bring claims before the courts of their country of residence and to refer complaints to their local data protection authority.

13. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated via in-app notification or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. If you do not agree to the updated Terms you must stop using the Platform and may delete your account.

14. Contact