FlyPro
Legal

Refund Policy

Effective Date: April 16, 2026

Overview

FlyPro is committed to delivering genuine value to every traveller and travel agency on our platform. This Refund Policy describes when and how you may request a refund for fees paid to FlyPro. Please read it carefully alongside our Terms of Service.

This policy covers fees paid directly to FlyPro. For bookings fulfilled by third-party partners (flights, hotels, experiences, eSIMs, transfers, event tickets), the cancellation and refund terms of the respective partner apply — FlyPro has no control over those decisions.

FlyPro Traveller — PRO Subscription

Eligible Refund Scenarios

  • A critical technical fault on FlyPro's servers prevented you from accessing PRO features for more than 72 consecutive hours and we were unable to remedy it.
  • You were charged twice or charged an incorrect amount due to a billing error on our side.
  • You subscribed and have not used any PRO feature within 48 hours of subscribing — you may request a full refund within that window.

Non-Refundable Scenarios

  • Partial subscription periods — we do not prorate refunds for unused days within a billing cycle.
  • Dissatisfaction with AI-generated recommendations or visa eligibility results that were technically delivered.
  • Account suspension resulting from a violation of our Terms of Service.

FlyPro Agent Office — Agency Subscription

Eligible Refund Scenarios

  • A billing error resulting in a duplicate or incorrect charge.
  • FlyPro platform downtime exceeding 5 consecutive business days with no communicated resolution timeline.
  • You requested to cancel within 7 days of your first-ever Agent Office subscription activation and have not processed any client visa applications.

Non-Refundable Scenarios

  • Monthly or annual subscription fees after the 7-day first-activation window.
  • Commission fees on completed bookings or visa applications.
  • Fees for add-on features (website builder customisation, premium data exports) once delivered.

Visa Processing & Service Fees

Visa processing service fees charged by FlyPro for connecting you with an authorised visa agent are non-refundable once the agent has commenced work. If the agent has not yet been assigned and you cancel within 24 hours, a full refund of the FlyPro service fee will be issued. Government fees and third-party consulate charges are non-refundable in all circumstances.

Third-Party Bookings (Flights, Hotels, Experiences, eSIMs)

FlyPro acts as a technology intermediary for bookings made through our partners (Amadeus, Viator, My-Transfer, Nuitee, Tickitto, Airalo). Refunds and cancellations for these bookings are governed entirely by each partner's policies. FlyPro will assist you in navigating the process but cannot override a partner's decision.

Please review individual partner cancellation policies before completing any booking.

How to Request a Refund

  1. Email us: Send your request to [email protected] with the subject line “Refund Request — [Your Account Email]”.
  2. Include: Your account email, order/transaction ID, the service in question, and a brief description of the issue.
  3. Review Time: We review all requests within 5 business days and may ask for additional information.
  4. Decision: You will receive an email confirming approval or a detailed explanation if declined.
  5. Processing: Approved refunds are returned to your original payment method within 7–10 business days.

Disputes & Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first contacting FlyPro support may result in temporary account suspension while the dispute is resolved. We are committed to fair outcomes and will cooperate fully with your payment provider if a chargeback is raised.

Contact

Have questions about a charge or this policy? We're here to help.